SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 230 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-15 Business days
|Middle East (UAE, Saudi Arabia, Oman, Bahrein, Qatar)
||5-10 Business days
||8-20 Business days
|Australia, New Zealand
||10-15 Business days
|Central & South America
||15-20 Business days
||10-15 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TopCarsPoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topcarspoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With or without any discount, is a top quality must-have
good value for money
This store offers lovely items for sale. Adorable stuff!
i'm satisfied with the purchase
loved the quality and packing
Most likely the cheapest price for is awailable in the store. Just as wanted!
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
Such a good item for sale in a really reputable shop!
The seller does his best - savings for are worth every penny
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
excellent product and customer service
Low priced is what i was looking for, great store!
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
Now I know here to find online for a great price! Thanks to the seller
That's a brand new , and the quality is more than high
One of the best deals I made recently. Thanks to the seller!
Glad I could buy online in this webstore
as for my experience, is really worth ordering
the quality is great for the price
To offer suct a great item for sale and to ask such a modest price for it is really nice of the seller
with a discount was a really lovely purchase. i am sure i will order again next month
noticed no flaws. it's perfect!
very, very good one! thanks!
no reasons to be disappointed. is awesome!
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Cool Benz glasses,delevery is very quick to me,workmanship is rather exquisite, store packs well,everything is perfect!
received in 10 days. happy :)
Matches the description. No drawbacks