SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 230 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-15 Business days
|Middle East (UAE, Saudi Arabia, Oman, Bahrein, Qatar)
||5-10 Business days
||8-20 Business days
|Australia, New Zealand
||10-15 Business days
|Central & South America
||15-20 Business days
||10-15 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TopCarsPoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topcarspoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have been using my two new glasses and the quality and fit are excellent. I was not sure if glasses could be successfully bought through the internet. My experience is positive and would recommend to friends.
Great service, attentive, they pay attention to the client. Personal treatment.
first class item and service!
I shopped around and this was the best price. Then the turnaround time was impressive. less than a week.
a great deal! totally worth its price
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Low cost is something i was searching for quite a long time. this place really made my dream come true
super nice item! my roommate is delighted
just like my pal wanted. thanks!
New is my new favourite in the store. Thanks to the seller!
can surely recommend
is of a striking quality
i am talking of turkish Turkish write extremely beautiful and stands with high quality polarized olmasıda wonderful recommend
The best in all the items offered online in such a convenient store!
my deepest thanks to the seller for setting the best price for . it means the world to me!
happy with the purchase! a great deal
Im very happy about the item, hight quality, fast shipping. Very good store.
i guess it's the cheapest price for i've ever seen. good job!
really happy with the purchase
Discounted is everything I could dream of. The store is great, btw!
Low priced like this is the reason why I switched to online stores. Thanks!
not tested yet, but looks great, thanks!
Awesome quality! I recommend the the product and the store, fast shipping and delivery
GOOD QUALITY AND BEST CS THANK YOU SO MUCH MR(MRS) WANG
very very good!
Thanks , it’s very good
o chegou em perfeita condicoes e o vendedor me respondeu todas as vezes que eu enviava uma mensagem. recomendo o vendedor
Um grande presente os óculos MERCEDES, eu muito feliz com a compra, vendedor ótimo muito comunicativo, tira todas as suas dúvidas, muita rapidez na entrega. Outros países deveriam ter serviços de entrega mais ágil e mais rápido, produto chegou perfeito intacto, lindo os óculos e com muita qualidade, realmente existe a proteção. Obrigado
produto chegou perfeito bem embalado, muito satisfeito com o produto e o tempo
O produto é muito bom. lindo! Rastreino funcionou. Sim, é polarizada. Sem taxa!
just what i was needing. glad i stumbled upon