SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 230 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-15 Business days |
Middle East (UAE, Saudi Arabia, Oman, Bahrein, Qatar) |
5-10 Business days |
Canada, Europe |
8-20 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-20 Business days |
Asia |
10-15 Business days |
Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TopCarsPoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topcarspoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
seized the opportunity to get online right away. the purchases made with no second thought are the best purchases
All super good quality. thank you
is cool. you won't be disappointed!
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
Highly recommend - matches the description in full
amazing, thank you!
i'm satisfied with the purchase
I am contented. This was a exceptional acquisition with a astonishingly tremendous quality for such a minor cost. It's exactly what I was envisaging it would be. I just had it delivered a few hours ago and took advantage of it right away. after the the initial use, I am insanely content and would recommend to anyone!
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
as good as always. will order again soon
can surely recommend
i was looking for the best online, and all my expectations are met
an awesome product at its finest
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
noproblems with the order, everything is fine
modest price, top quality!
perfect!
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
It's safe to say it's the cheapest online. The seller is my hero!
greatly made
totally lived up to my expectations
corresponds 100% to the description. thanks!
It took me some time to find a for such a modest price. Thanks to the seller!
Where can i buy for such a good price, if not here? Nowhere!
Great purchase
not tested yet, but looks great, thanks!
i really liked it, it's better than i hoped
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
The best in all the items offered online in such a convenient store!
as for my experience, is really worth ordering
This is perhaps one of the best, if not the most awesome deals of thiscategory I have ever had the enjoyment to use. I feel it is a good buying. It arrived above what was it was predicted and saved me a lot of hassle, since I needed it emergently. I was incredibly gladdened with the customer service. I item itself, have not spotted any factors tobe disappointed about. absolutely recommend.
No reason to doubt where can i buy . this store is the ultimate answer!
It was awesome to get online on such favorable terms
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
I can surely say it's the best price for for both online and offline stores
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!
is a perfect value for money
Good quality, i'm impressed
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
wonderful item very well made
even without a discount is still really affordable
just what i was needing. glad i stumbled upon
I looked through all the reviews before ordering, so I'm extremely happy with the purchase
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
After a long search I can safely say it's the best price for out of all the other options.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
it's really resonably priced, and the store offers a great service.
I can surely say it's the best price for for both online and offline stores